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TicketGo - Support Ticket System
The Support Ticket System is an adequately designed ticket managing PHP system that facilitates a great user experience for your Clients / Customers / End-User. Accessible by multiple Agents and Admins, this tool helps in managing tickets generated by Clients / Customers / End-User. By adequately managed support you can close the generated tickets.
What to expect from Support Ticket System
Salient Features of Support Ticket System
Ease in Ticket Generation
This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.
An Effective Dashboard
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Search Tickets
Customers can search for the tickets with their unique ticket id.
Manage Tickets
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
Maintain a Personal Note for each ticket
You can make notes for each ticket according to the need. This makes following up on queries easier.
Managing Categories
Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.
Chat with Agent
End-user can chat with the agent and the agent will give a response to the user query. For push notifications, we have added a pusher configuration.
Add Agent
Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.
Support is available for paid files only
Support for free files is offered for a fee only