TicketGo - Support Ticket System

Mahmoud · October 27, 2022

TicketGo - Support Ticket System

The Support Ticket System is an adequately designed ticket managing PHP system that facilitates a great user experience for your Clients / Customers / End-User. Accessible by multiple Agents and Admins, this tool helps in managing tickets generated by Clients / Customers / End-User. By adequately managed support you can close the generated tickets.

What to expect from Support Ticket System

An effective dashboard with a graphical representation of categories and tickets. Get insight on several agents as well as open and closed tickets.
Facilitates multiple admin usage
Generates ease for clients in creating tickets
You can add multiple agents to resolve queries
End-user can chat with the agent
Search tickets by a unique number
Make custom your new ticket form
Change the ticket status to in progress, on hold, or closed
Maintaining personal notes for each ticket
Create various categories for easy customer resolution
Knowledge Base Module
Multiple language access
Wizard installation
An expressive, elegant syntax using Laravel
A user-friendly RTL experience for the customers using Arabic, Hebrew, and Urdu-like languages
Built with Laravel 8

Salient Features of Support Ticket System

Ease in Ticket Generation

This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.

An Effective Dashboard

Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.

Search Tickets

Customers can search for the tickets with their unique ticket id.

Manage Tickets

Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.

Maintain a Personal Note for each ticket

You can make notes for each ticket according to the need. This makes following up on queries easier.

Managing Categories

Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.