Support Board V1.2.7 - Chat And Help Desk | Support & Chat

Posted December 23, 20186 yr

Administrators

Support Board is a powerful chat and supportsolution to communicate with your users. Complete tickets system, chat, dedicated membership system and much more. No coding skills required! Support desk and chat plugin for WordPress. A complete solution to provide support to your audience. The first WordPress plugin with a complete botintegration powered by API.AI by Google. The cheapest and best Slack integration.

Features list

Support and chat features
- Slack chat full synchronization – Send and receive user messages directly from Slack.
- Work immediately – Immediate installation and usage by just insert the shortcode.
- Rich messages – Dialogflow bot rich messages sending.
- Bot – Integrate a multilangual bot powered by API.AI.
- Email notifications – Notify users and agents by email when a reply is received.
- Tickets system – Fast, powerful and user friendly tickets system.
- 100% responsive – Fully esponsive for smartphones and tables.
- Agents and users – Add and edit users and agents on the admin side.
- WordPress users – Login and membership can be also the original WordPress users system.
- Multilingual – Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
Support desk only features
- Indipendent users system – Dedicated and indipendent users system disconnected from WordPress users.
- Login and registration forms – Custom registration form with four optianal fields. User can login with username or email.
- Scroll box – Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
- Layouts – You can choose if show the profile image or not on both registration and conversation.
Chat only features
- Unified administration – Manage both support and the chat conversations and tickets in one place.
- Chat header styles – Customize the design of your chat by adding a background image and a brand logo image
- Sounds – Play a sound when the user receive a new message.
- Members and guest users – Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
- Welcome message – Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
- Follow up message -The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
Other features
- Top performance37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
- Regular updates Like for all our products we guarantee constant updates and bugs fix.
- Developers API Simple to use but powerful api are available for Javascript and PHP.
- Colors Change the chat colors.
- Images Change chat icon.