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About This File

Mobijet Admin is used to Manage & monitor Mobijet Agent, Clients & Customer Support Tickets. It has variety of useful monitoring features. It offers Admin, a set of tools for Monitoring agents, customer and their chats.

 

ADMIN APP FEATURES LIST

Secure Admin Login

✅ Login from Admin
✅ Email/Password Login for Admin
✅ Set Security PIN
✅ Multi-Device Login

Dashboard Stastics

✅ Agents, Customers, Departments, Tickets, Groups, Agent Chats Count
✅ View Current Second Admin
✅ Statistics
✅ View Agents & Customers who are online
✅ Recent Support Tickets
✅ Recent Agent’s Group Chat
✅ Recent Individual Chat
✅ View Reports/Complains by Users
✅ Recently Joined Customers & Agents
✅ Activity history & Alerts button

All Customers

✅ View All Customers
✅ Add Customers Manually (with Email/password OR Phone)
✅ For manually added customers with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
✅ Search Customers by Name, User ID, Firebase UID, Phone, Email
✅ Sort by Approved, Blocked, Pending, Online Customers
✅ View Customer Profile
✅ View Account Current Status
✅ Approve / Block Customer (with message)
✅ View Account alert message
✅ View/Edit Customer’s Name, Phone, Email, Photo
✅ Customer Ticket Counts
✅ View Customer Ticket List
✅ View Customer Device Information
✅ View Lastseen, Joined on, Account created by, Firebase UID
✅ View Current Login Status
✅ View Notification Delivery Status
✅ Force Logout (Customer Will be logout from thier device)
✅ View Customer Notification
✅ View Android, iOS visit counts
✅ Call / Email Redirect Button



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