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Wapi – WhatsApp CRM SaaS Key Features
User Panel Features
WhatsApp Business API messaging and broadcasting
WhatsApp Business API template creation and management
WhatsApp Cloud API integration with embedded signup
Meta WhatsApp API campaign and message automation
Visual chatbot flow builder for WhatsApp automation
AI chatbot for WhatsApp with live agent handover
Advanced WhatsApp inbox with labels and notes
Multiple WhatsApp numbers under one workspace
Multiple WABA account management
Webhook automation for real-time events
REST API access for external integrations
Agent login with role-based permissions
Contact and phonebook management system
Free and paid subscription plan support
And much more…
Admin Panel Features
Multi-tenant WhatsApp CRM SaaS management
User plans and subscription control
Payment, invoice, and order tracking
Landing page and website builder
Multiple payment gateway integration
WhatsApp link and campaign generator
Theme and branding customization
Dynamic FAQ and testimonial manager
Multi-language and translation support
And much more…
Agent Panel Features
Assigned WhatsApp chat inbox
Customer profile and chat history view
Task status and resolution tracking
AI chatbot to agent handover
And much more…
System Requirements
Node.js hosting or VPS (recommended)
Mongo database
What You Get
Scalable Node.js v24.14 backend
Ready-to-use React 19 with TypeScript
Tailwind CSS and Shadcn UI
Setup and usage documentation
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